57bd Privacy Policy

1 Data We Collect

57bd collects personal data through a variety of touchpoints during your use of the platform. The categories of data we collect, and the circumstances under which each is collected, are set out below.

1.1 Registration Data

When you create a 57bd account, we collect the following information to establish and verify your identity:

• Full legal name as it appears on your national identity document
• Date of birth (used for age verification — all players must be 18 or older)
• Registered mobile number (used for account communications and bKash/Nagad/Rocket transaction matching)
• Email address (used for account notifications and security alerts)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and hashed account password

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to process withdrawals above certain thresholds, we may request enhanced identity documentation including:

• National ID card (NID) scan or photograph — front and back
• Passport biographic data page
• Proof of address: utility bill, bank statement, or mobile network statement dated within 90 days
• Source of funds documentation for high-value deposits or withdrawals
• Selfie photograph for liveness verification, where required

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, 57bd records transaction metadata including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction reference number, the amount in BDT, and the timestamp. We do not store full payment card numbers or mobile banking credentials — these are handled directly by the payment provider's own secure interface.

1.4 Gameplay and Betting Activity Data

We maintain a log of all betting and gaming activity associated with your account, including game sessions, wager amounts, outcomes, bonus usage, and responsible gaming tool activations. This data is used for account integrity, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Device and Technical Data

When you access 57bd, our servers automatically record certain technical information about your connection. This includes:

• IP address and approximate geolocation derived from it
• Browser type, version, and language preference
• Device type (mobile, tablet, desktop) and operating system
• Session start and end timestamps
• Pages visited and features accessed within the platform
• Referring URL (the page you visited immediately before arriving at 57bd)

1.6 Communications Data

If you contact our support team via live chat, WhatsApp, or email, we retain a record of that correspondence. This enables us to track the resolution of support tickets and maintain quality assurance. Support conversation logs are retained for a minimum of 12 months.

2 How We Use Your Data

57bd processes your personal data for the following specific purposes. For each purpose, we identify the legal basis on which we rely:

We do not use automated decision-making or profiling that produces legal or similarly significant effects on any player without human review. Responsible gaming alerts triggered by deposit patterns or session length are flagged for manual review by our player welfare team before any account action is taken.

3 Data Sharing & Disclosure

57bd does not sell your personal data. We share your data only in the specific, limited circumstances described below:

3.1 Payment Service Providers

To process deposits and withdrawals, 57bd shares the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors. These providers receive only what is needed to execute your specific transaction and are contractually prohibited from using that data for any other purpose.

3.2 Game Studio Providers

Games on 57bd are delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A session token is passed to the game studio's server when you launch a game. This token identifies your session for the purpose of game play and result recording but does not include your full personal profile. Game providers are bound by data processing agreements that restrict use of session data to game delivery and RTP auditing only.

3.3 Identity Verification Partners

Where enhanced KYC is required, 57bd may engage a third-party identity verification service to cross-reference submitted documents against available databases. These providers act as data processors on our behalf and are subject to strict confidentiality obligations.

3.4 Legal and Regulatory Disclosure

57bd may disclose personal data where required to do so by a court order, law enforcement request, or other binding legal process. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will inform you of the disclosure to the extent permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 57bd's business, player account data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to data processing arrangements that result from it.

4 Cookies & Tracking

57bd uses cookies and similar technologies — including local storage and session storage — to operate the platform, maintain your logged-in session, and collect anonymised performance data. The following categories of cookies are in use:

57bd does not use advertising cookies, retargeting pixels, or third-party tracking scripts that send your browsing behaviour to external marketing platforms. You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to the platform.

5 Data Retention

57bd retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus 5 years following account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for 7 years from the transaction date in accordance with standard financial record-keeping practice.
• Customer support correspondence: Retained for 2 years from the date of last interaction within a given support ticket.
• Device and technical logs: Retained for up to 12 months for security and fraud investigation purposes, then automatically purged.
• Marketing consent records: Retained for 3 years from the date of consent, or until consent is withdrawn, whichever comes first.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data (for example, platform-wide betting trend statistics) may be retained indefinitely as it does not constitute personal data.

6 Your Privacy Rights

As a 57bd account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and include your registered username or mobile number for identity verification:

• Right of access: You may request a copy of all personal data 57bd holds about you. We will respond within 30 days of receiving a verified request. The first copy is provided free of charge.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Where the data in question affects your account status or verification, additional documentation may be required.
• Right to erasure: You may request deletion of your personal data once your account is closed and all mandatory retention periods have elapsed. Requests for erasure that conflict with active legal obligations (e.g., AML record-keeping) will be partially fulfilled — data subject to legal holds will be retained; all other data will be deleted.
• Right to restriction of processing: In certain circumstances — for example, where you contest the accuracy of your data — you may request that we limit processing to storage only while the matter is resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format (JSON or CSV) for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including profiling for responsible gaming purposes. We will assess your objection and respond within 30 days.

57bd will not discriminate against you for exercising any of these rights. Exercising your rights will not result in your account being suspended, your bonus eligibility being affected, or your service quality being reduced in any way.

7 Data Security

57bd implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, and unlawful destruction. The key technical and organisational measures in place include:

• Transport encryption: All data transmitted between your browser or app and 57bd's servers is protected by TLS 1.2 or higher. Our SSL certificate is maintained with a valid, regularly renewed certificate chain.
• Storage encryption: Personal data and financial records stored in our databases are encrypted at rest using AES-256. Encryption keys are managed separately from the data they protect and are rotated on a scheduled basis.
• Access controls: Access to production systems containing personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Password security: Account passwords are stored as salted cryptographic hashes using bcrypt. 57bd staff cannot view your plaintext password under any circumstances.
• Intrusion detection: Our infrastructure is monitored 24/7 for anomalous access patterns, brute-force attempts, and other indicators of compromise. Automated alerts trigger immediate response procedures.
• Third-party security audits: 57bd engages independent security researchers to conduct periodic vulnerability assessments of the platform. Critical findings are remediated on a priority basis.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 57bd will notify affected account holders as promptly as practicable. The notification will describe the nature of the breach, the data involved, the likely consequences, and the steps we are taking to address it.

While 57bd takes all reasonable steps to safeguard your data, no internet transmission or storage system is 100% secure. You are responsible for keeping your own login credentials confidential and for logging out of your account after each session, particularly when using shared or public devices.

8 Policy Updates & Contact

57bd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When we make material changes — such as introducing a new category of data collection, a new sharing arrangement, or a significant change to retention periods — we will notify registered account holders via the email address on file at least 14 days before the change takes effect.

Minor updates that do not affect your rights or our core data practices (for example, clarifying the wording of an existing section without changing its substance) may be published without individual notification. The "Last Updated" date at the top of this document always reflects the most recent revision.

Your continued use of 57bd following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact us to close your account and arrange return of any outstanding balance.

For any privacy-related enquiry, data access request, or complaint, please contact the 57bd data team using the details below. We aim to respond to all privacy correspondence within 5 business days (Bangladesh Standard Time, BST UTC+6):

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the 57bd Privacy Policy.